Edit - these guys picked up the ball and got things moving. Appreciate David and Daniel who helped get the refund processed. Best advice for other clients is to call until you get a live person on the phone...VMs and emails were less effective.
Double billed me for parking. I called and emailed hoping that a manager or maybe anyone at the company would reach out so the overcharge could be reimbursed. But after about a week, still no response.
Parking was good. Driver was quick and courteous and picked me up from my car. Pickup was a short wait but very tolerable. Definitely the best airport parking option. Also they are almost there cheapest, because the other options too you if with unlisted fees. Best. Cheapest. I'll park here everytime.
I love how easy it is to book with them, and pick up/drop off was super easy. My only feedback is about the broken down vans they have. Very squeaky and a rough ride.
"A phenomenal customer Service, for both Mike B and Alex S"were so kind, courteous, and professional. With being at the parking garage at early morning drop off, they were very cheerful and most amazing attitude in providing the up-most care in getting us to the airport on time. I would most definitely will used them for all our future trips.
Pre paid for parking, which ended up putting me on the roof, driver followed me to my spot and got me going right away. You can have valet and a oil change done here, which will be next visit. Staff was very friendly and helpful. I would definitely recommend them.
I will definitely park at WallyPark for all my future travels! It was a great price/location and website booking was very user friendly! I felt that my car was safe there for three days and took a lot of stress off my shoulders. The shuttle was right by my car when I got there and right there to pick me up when I got back, I didn't even need to call! The staff was all extremely kind and helpful! Wanda picked me up from the airport and brought me back to my car in the shuttle, very kind! Great experience and would recommend to anyone! Thank You!!!
Was nervous after reading other reviews but my company has an agreement with them. I found the location easy to find and no issues entering lot or finding parking. The shuttle to airport picked me up directly from my car and was there within seconds of me parking. Upon entering shuttle was given a card with my parking spot filled in for me.
The return shuttle was at pick up location with in 5 minutes of waiting and took me straight to vehicle. This was a seamless operation for me.
I travel for work often. After some issues with another lot, I decided to give Wally Park a try about 8 years ago. Now, I exclusively use the San Diego Wally Park garage every time I travel. The reservation system is easy to use, with discounts always being available. Every staff member that I have encountered in the hundreds of times that I have parked at the lot has been friendly and helpful. I am always rushing so it’s perfect for me that the shuttle drivers are in and out of the garage often enough that I never have to wait more than a few minutes to be dropped at the terminal. I also appreciate that I have never waited more than 10 minutes for the shuttle to pick me up at the airport. Keep up the great job!
Valet parking does not have the nice amenities of rest rooms and water. Upon return I texted the company as recommended. I waited 25 minutes curbside before the shuttle arrived.
I have changed my rating from one star to four because manager called and gave me two free days to use in the future. He did the right thing. This goes a long way toward turning a bad experience into a decent one. He said he will look into what happened that made my wait so long. Good for him. He’s interesting in improving his service. Well done.
Excellent service for a great price