The hotel staff are amazing, very friendly and go above and beyond. Rooms are very clean and the bed is super comfy.
It was a late evening already when I arrived. Sandy at the front desk answered when I called to inquire about the shuttle, and sent one over to the airport immediately to pick me up. When I arrived at the front desk, Sandy was again amazing, checking me in speedily and recognizing my loyalty to the Marriott suite of brands. She set everything up for my free shuttle ride to BWI the next day, and spotted/immediately corrected a mistake that had been made in my reservation, all with a really friendly attitude for such a late hour.
To me, examples of Sheraton hotels have varied from "needs a little updating" to "very nice and cozy". This BWI Sheraton was definitely leaning towards the latter - my room was updated in warm navy and grey, had an expansive desk for work, included a fridge, and - best of all - had a wonderful view of the sunrise for my early flight. How refreshing! I mention Sandy again because she was nice enough to pick this one out for me. I also found the Club Lounge to be very modern, with a nice breakfast and snack selection. Both of our shuttle drivers were also extremely courteous. Thank you, Sandy, to you and your team for the wonderful hospitality!
Pet friendly and clean. The shower setting are relaxing..
I had a great stay there, Staff very helpful. Food from the restaurant was very good.
Picked up at the Airport by the shuttle .. Friendly front desk staff, easy check in, Room where clean, nice large TV's, comfy beds. Looks to be a newly renovated hotel.
The hotel is very polished and upscale.. keep up the good work ..
It's a pleasant place to stay.
The view is simply awesome, Hotel staff are very helpful , room is tidy and maintained well.
Rooms has coffee maker , oven and iron box which is very helpful.
Smoking is not allowed in the room but lobby can be used for the same.
They treated me like royalty the minute upon arriving, would give them more stars if I could. Was picked up at the airport by one of their two shuttles. ALL staff was so amazing and friendly. Very clean rooms, nice large new tv's, comfy beds and soft fresh new towels. All furniture was new and updated. Highly recommend!!!!
Sheraton (BWI) Airport. A very nice hotel. The rooms have a grandiose vibe to them. The king bed room has the big armoire in with ample room for coats, suits shoes and all. The carpet on the floors felt nice and cushiony. Will definitely stay here again.