Hands down, this is one of the most beautiful and design functional hotel rooms I've ever stayed in. What blows me away is that it is a SHERATON which is usually synonymous with an old, run down hotel. The staff has been fantastic. Rooms are fabulous. Functionality of the rooms is perfect! Only complaint- zero recognition of Bonvoy status and benefits that should be provided.
Other than that, whether you need an airport hotel or not (you are minutes away from all kinds of restaurants and they have a shuttle that will take you) this is an excellent hotel to stay at.
Beautiful atmosphere. Brand new and contemporary rooms . But I didn't get my room cleaned for almost 48 hours even when I told the cleaning lady that I needed one. She promised to get her cleaning materials but she never came back.
I was just passing by.
Everything a Sheraton should be. Friendly staff, extremely clean and modern. Enjoyed my overnight stay.
Stayed here right after the grand re opening. Whole hotel is remodeled now. Nice clean rooms, comfy bed, friendly staff, good food at the restaurant. Would come here again.
This place is going to be beautiful once done.
It was the nicest place in Richmond l stayed at so far very clean new feeling
These guys are awesome! I realized in getting to the airport that I had left my laptop in the room. I called and had my laptop in hand in less than 10 minutes! The room was well appointed and clean. Everything and more I would expect from a Sheraton.
Very nice hotel. I would have appreciated coffee in the lobby instead of a Starbucks.
New Remodeled Location !!! New “Starbucks” inside the market area opening on 12/20/2019. Hours are 5:30a-11a, Sunday-Saturday. Closest to the airport , express services, fresh travel vibe, with the most welcoming and friendly barista’s & staff. Great for first time and returning visitors of Richmond, VA .
PS: SPREAD THE GOOD NEWS
Awesome! We stayed because we were looking for a place to park while on our trip. This newly renovated place is great! Friendly and helpful, although we didn't need any help because everything was perfect. Bruce at the desk was particularly nice.
Very nice, however 5 stars was not given because rooms do not have microwaves! I assume this is because they want to encourage your business to purchase food at their hotel.
Let me start by saying the staff was very nice and helpful. The guy on duty when I checked in (8/23/20 after 8 pm) was super sweet and even gave me a laugh with our causal conversation. The hotel gave me a gift of free snacks and water. I got the Executive Suite (1 king size bed and 1 sofa bed). The suite was AMAZING! Everything was fresh and clean from top to bottom. The bed was very comfortable and soft and I slept like a angel. The room smelt refreshing and wasn't bright when you walk in. I love how when I turned the tv on, it greeted me personally and when I left it gave me a fare well. The TV had Netflix so I was able to login and watch movies. I couldn't hear any neighbors which was great for me and my guy. The shower was perfect! It was clean, got hot just how I like it and it had a massage shower head. They had plenty of rags, towels and even had bathrobes and slippers. Best hotel experience ever for me. I hope they keep up the great work and I will be visiting very soon.
Great staff, very professional. They were able to book me in short notice and have a room ready early that same morning! Large rooms, large and very comfortable beds! I can't wait to see what this place looks like when they're done with all the construction!
Had great customer service from representative named Shawn at front desk. I forgot my dental floss and they didn't have any at the front desk. Slightly disappointed I was about to walk away when Shawn called another hotel in the area. He great fully directed me to that hotel so that I could retrieve the dental floss that I required.