I very much appreciate the Holiday Inn forgiving my mistake. I booked my room for the night before I thought my flight was taking off. But when I realized my flight was leaving a day sooner, Austin showed grace and allowed me to cancel and rebook without charge. The only thing lacking at this hotel is a jacuzzi.
Cylinda McAlister
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Had a family gathering. Very clean and close to freeway. Good coffee ☕ in the lobby and good front desk service. 😃
B girl
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I love being here the front desk management makes you feel right at home they are respectful and they keep everything clean they are very nice to you and you make you coffee in the front to make you feel right at home they're very friendly when you need something done or if you need towels or if you need your bed sheets linens and stuff they're running on top of it to where they give you a right there and then what things you need they're on top of everything they make sure your room is clean they ask if you need any room service they take good care of you they feed you in the morning where there's a little bakery in the front front of the desk everybody's really nice and really friendly here I love being here I don't want to have to leave
Ladonna Velasquez
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Visited my best friend here 2 times now.
They have a gate you have to go thru just to get in.
So its hard for you n your company to get robbed.
Andy Bunch
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Food was great. It was sad to not have the salsa bar out and you have to ask for everything, like napkins and plastic ware. I love how clean it is and the staff is friendly.
Brenda Franks
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Overall experience was positive. There was an early morning train close in vicinity which may be disruptive to some. Staff was welcoming and professional. No complaints
Julie Colton
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Fantastic staff. They were so accommodating when we were evacuated with our pets. A lot of wildfire evacuees were staying there and the staff was great. Rooms average, but beds comfy jus t a double instead of queens in rooms.
CMB Caspanello
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Able to get last minute room, parking lot was large but 75%+ full. Parking was $10 per night. Fast check in service, plenty of carts for luggage. Elevators were away from front desk. Areas are clean. Room however smelt mildew/smokey although non-smoking room. Once turned on air smell mellowed so it didnt bother us too much. Beds and pillows were quite comfortable. Large bathroom, rooms included desk and chair.
Gail Shelton
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This is an older Holiday Inn but we are currently evacuated due to a forest fire. There are many evacuees here. This hotel has been incredibly kind and helpful to the many evacuees and their family pets. Thank you Holiday Inn.
Jeffrey Balogh
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Friendly staff throughout my stay, clean comfortable, quiet room. It was a little bit above average, nothing outstanding, but enjoyable.
Luna C
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Clean and comfortable. Cameron in the restaurant was extremely helpful. Amazing customer service skills. You don’t see that level of service too often anymore. Outstanding.
Deedee Riffle
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Terrific place to stay at in Portland! Rooms and public spaces are very clean. Staff was on top of their game - shout out to Tiffany, Tessa and a great GM - Evan! So helpful and personable. I would recommend staying here to anyone!!!!
Kurt Thomas Hunt
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Really happy with my stay here. Room was clean and comfortable. Checking was a breeze and didn't take more than 5 minutes. Left my vehicle there for an extended period of time and it was safe (slightly less expensive than the airport). Would definitely stay here again when traveling through PDX.
Laura J. Parker
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We came here to beat the heat. The front desk staff was great. Make sure you say hi to Mike the Coffee guy. He loves dogs. The room was very clean and the whole hotel is well kept. There is security driving around so we felt safe. Our dog Katie definitely loved the beds.
Emily Manning
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My husband and I with our baby and dog ended up stuck in Portland for an unexpected reason. Ended up needing to extend our stay. The staff was extremely helpful and even allowed us to move to a bigger room for no extra charge! Highly recommend! Thank you!
Misty Saunders
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GREAT hotel experience. The room was gorgeous and comfortable. Huge bathroom with lots of counter space. Rooms were quiet and well insulated for sound (I could hear conversations and TVs playing in rooms through the doors whenever I walked down the main hallway, but I never heard a sound when I was in my room). Nice location and great amenities. This hotel felt luxurious and very upscale. Beautifully decorated interior and tasteful, spacious rooms. We had a suite that had a separate living area (with couches, mini-fridge and large screen TV) and bedroom, with its own big-screen TV, king-sized bed, 2 night stands, full dresser, and a full closet with extra storage shelves. The living room and bedroom areas are only separated by a partial-wall, but it felt far enough away for 2 people to watch 2 different shows on 2 different TV's at a normal volume level, even though they were essentially in the same room. I would highly recommend this hotel. Staff was professional, friendly and helpful. Great experience and we will visit again!
Matthew Shultz
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OMG ,Simply Amazing 👏! Especially after my experience with the Salmon Holiday Inn Express location in Vancouver that thanks to the extreme highly unnecessary & provoking attitude from the head receptionist there that forced us to cancel our reservation & seek lodging elsewhere. Holiday Inn Portland A.P. was a God Send , The Service was extremely above & beyond what I expected, especially after the Salmon issues! I personally don't brag about our Elite Premier Gold member status but when you live on the road racking up all the points you can spending thousands to live & work , I find absolutely nothing wrong with expecting a certain acceptable level of service. Especially since we carry an extremely low profile with the personality of you get what you give. Gotta be reasonable in this day and age & not run around with ridiculous demands on the staff. That being said we've had numerous excellent repports with staff at countless locations, Including Portland A.P. Holiday Inn I've never been Happier to recommend & certainly assure that if Portland is ever on my itinerary again That This Is Only Hotel I'll be using! Thanks A Million Holiday Inn , it was a huge pleasure!
B girl
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I love being here the front desk management makes you feel right at home they are respectful and they keep everything clean they are very nice to you and you make you coffee in the front to make you feel right at home they're very friendly when you need something done or if you need towels or if you need your bed sheets linens and stuff they're running on top of it to where they give you a right there and then what things you need they're on top of everything they make sure your room is clean they ask if you need any room service they take good care of you they feed you in the morning where there's a little bakery in the front front of the desk everybody's really nice and really friendly here I love being here I don't want to have to leave
Cole Boerens
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A noisy location, but that's the only downside to this holiday Inn, I had no complaints after my stay. Literally only a couple minutes from the airport and main terminals, and right across the river from Washington. The main floor and lobby look to have been recently renovated and the room also appeared to have been updated. Great service, clean room and a great rate. I will definitely be staying here again when I visit Portland.
javier Lima
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Front Desk Agents are a 5 Star service. They were efficient, kind and very helpful. Melanie, Andrea, Mike, Connor and Tiffany at the FD were great. When I checked I had a problem with my credit cards and Melanie and Andrea were very helpful to get me checked in and good to go. Andrea followed up with me to make sure the room was good and if I needed any assistance. The restaurant does need help, but the staff is very kind and efficient in their job. The parking lot has security and the room are wide and the beds are very comfy. Definitely would be coming back to this property for resting before any long trips. Thank you Andrea for your kindness. Best hotel experience so far in Portland.
Amber Weyl
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We had a wonderful stay. I was impressed with the continuous security driving around. The pool was fantastic and the real kuddos goes to the hotel as a whole for no breed and weight restrictions. My doberman was welcome and her breed isn't welcome many places so it was fantastic!
Marta Caro
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Used Holiday Inn for off-site airport parking. It was so much easier to get to andpark at. Kudos
Rynell Jefferson
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Great staff! They were very helpful and accommodating. The only thing is the restaurant.....very light on customers and staff for breakfast. The food was very small portions for a biggish price.
Francisco Valles
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One of the best Holiday Experience’s I’ve had with Holiday Inn as far as customer service, I flew in late and hadn’t set up and was struggling to find a decent hotel on at a good rate, but Kianna saved me and took great care of me I truly appreciate it! Her service is why I prefer Holidays Inn, thanks.
cha cha
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We parked at this location several times. The shuttle is great and Evan personally helped us with times and the parking. The customer service was very good and appreciated. thank you! Phil
Sonia irish
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This is my go to facility. Staff is excellent. Beds are comfortable. The location is great for seeing my family and whatever I am there for business wise.
Boufontle Flamingoetta
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I was staying here for work. My first night, I did not get my wake up call. When I woke up, I got dressed and ran downstairs only to find my shuttle pulling away. I told Austin that I didn’t get my wake up call. He dropped everything and ran to the shuttle. There was another man in the lobby who said “Now, that’s dedication”. And it truly was!
When Austin came back he told me the driver said the shuttle was full. So, Austin called a “sister hotel” to get one of their shuttles.
Even though, in the end nothing could be done to get me to work on time, the commitment of Austin to go the extra mile and exhaust every option just to get me to work on time was impressive and touching.
When I returned from work that day, I asked for the manager’s contact so I could recommend Kudos for Austin. I was given Marisa, FDM Manager’s contact information.
I actually spoke with Marisa and let her know about Austin’s heroic efforts. Hopefully they do something special for him. You don’t find employees like him often. He’s a keeper!
Jeff Heisler
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Nice clean hotel, good beds and a friendly staff. Our reason not 5 stars is no one told me about the fright train that went right passed my window every night at 2am.
The Guest Services Manager is a rock star..total stand out.
Joceline Lopez
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We spent one night here. We were SO happy that they have self serve laundry and dryer available to guests $2 for washing, $2 for 1 hour of dryer. The facility is a bit dated and the room smelt musty but the shower was hot, and bed was so soft we fell asleep instantly.
Holly Putman
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Wonderdul staff. Constance was polite, efficient, and professional. Exceptional staff. Quiet and clean
Dennis Lawler
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Great hotel clean, nice bed and room. I Liked the sitting area outside bed for king size. Very friendly and professionally staff at desk and restaurant and cleaning crew. Parking was inside gated area.
Kurtis S
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Came here for a convention in the convention center. Large, open building with a tall roof. Amenities include restrooms and an ATM, which was nice to have. No issues to speak of.
John O'Brien
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Honestly the first time in a long while IHG has given back in appreciation. Thank you and much appreciated!
Stephen Korenkiewicz
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Not bad. Except for somewhat of a dirty carpet, place was clean as expected. Close to airport and other things. Comfortable beds and sufficient room.
Shelley Bemrose
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Some reviewers said the hotel was hard to find. Waze had no trouble finding the hotel for us. The staff were kind, helpful (and funny too!). The room was much nicer than I had imagined, especially at the cost, and was clean. The airport parking area is well lit, monitored by security and cameras. The shuttle to the airport was during business hours and was on schedule. The shuttle back to my car was after hours. We didn't wait long at all for a ride. The driver was helpful and nice. I will definitely stay here again!
Jason Jenneke
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I thought it was a bit expensive for just a single room with one bed a TV and a bathroom. But the place is very nice. Good security; no issues with street people or sign holders. Staff was very friendly and the whole place is very neat and clean, spotless in fact. Will definitely be staying here again.
John Friedrichs
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On a recent vacation to Oregon, my Wife and I spent our first and last night at this Holiday Inn. Very friendly staff, clean, with good location close to the airport. I travel for work and am a Holiday Inn Spire Elite member and would stay here again.
When I reviewed my AMEX bill I found an erroneous $38.00 charge. I called the motel, the phone was answered immediately and the receptionist quickly reviewed my bill, spotted a mistake and credited my AMEX account on the spot, and emailed me a receipt showing the credit applied. I was impressed with how easily this mistake was corrected.
Natasha Cromoga-Clayton
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Very clean, very nice, all nonsmoking, downfall is paid parking for additional vehicles it's $10 which sucks because your already paying enough for the room. Bed is comfortable and the pillows are all different firmness which was also nice.
Debra Brown
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I was very comfortable here for the one night we stayed in order to catch an early flight. While check in is normally 3 pm, we arrived early and we were in our room by 11 am. There was a difficulty with the heater, noisy fan, so they quickly moved us to a room that had an attached living room/kitchenette! Definitely an upgrade, with no additional cost.
Beds were comfortable, and the complimentary shuffle to a lunch and then to the airport was so convenient.Staff were helpful and courteous.
Shelley Bemrose
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Some reviewers said the hotel was hard to find. Waze had no trouble finding the hotel for us. The staff were kind, helpful (and funny too!). The room was much nicer than I had imagined, especially at the cost, and was clean. The airport parking area is well lit, monitored by security and cameras. The shuttle to the airport was during business hours and was on schedule. The shuttle back to my car was after hours. We didn't wait long at all for a ride. The driver was helpful and nice. I will definitely stay here again!
Shamisha Meaux
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Me and my family had a blast. We went so that the kids could swim. Super COVID-friendly. We stayed in the Junior suite. The kids had a seperate area with a sofa bed. The pool was open by reservation and could be reserved for 1 hour at a time. No one signed up after us and we was allowed to stay for another hour. We had the pool area to ourselves. It was warm and very clean. We had to much fun we extended the stay for another day. The staff was very nice and accommodated for every request. I had 4 kids so extra towels blankets ect . will definitely be returning .
David Taylor
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Love loved it. Felt right. Everything was spot on.
Krystle Ladaena
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Moving from CO and stopped to overnight in Portland. I chose this hotel because it was pet friendly, and wasn't a motel 6. The staff was very friendly and accommodating, and honored our breakfast vouchers even though we missed breakfast. Thanks. Beds were very comfy and room was clean. We'll stay here again if we're ever in the area!
DJ Scott
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Definitely a big beautiful dining area but the bedroom was a little less beautiful. Overall a great place to stay
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