Yes the property is older, but they have done a really good job maintaining it. The rooms and the property ate clean. The bed was comfortable. Since it is an older property the systems and equipment that save water aren't present so you get amazing water pressure. The staff are extremely hospitable. The hotel also has EV charging stations. 4 Tesla Destination Chargers and a regulat J-1772 connection.
I read the reviews and was blown away at how right some were about their staff. Unbelievable. Always smiling and ready to lend their help. Attentive without coming off as being forced or feeling too pushy. Truly exceptional customer service and the hotel is clean and well kept. We are still here but didn't want to forget to leave them a review. Great experience already!
I really like this hotel the front desk is amazing they put on a good impact on other's they make the team look great my daughter's really love this hotel because the respect. The environment n breakfast coming back out
Feb 14 for our family day out hope we be pleased like always
Used as an interview site for a top tier company who flew me in across the country. Free shuttle from STL airport, nice staff, restaurant on site, working printers in lobby, and small food shop with microwave in lobby as well. Good experience except shuttle was supposed to be at the airport every 15min but I waited for mine for at least 30 min. I did not see the rooms, as we just used one of the conference rooms for a panel style interview, then I left and flew back home.
Staff was very welcoming and checked in on us on our way up to the hotel.
The hotel is clean and staff are very friendly. It is huge, with 2 towers, so make sure to get instructions on how to get to your room. Shuttle starts at 4am and every 15 minutes. Oh! You can bring you dog too for a small fee! Love this hotel! I have stayed here at least 4 times and never got disappointed. One time I forgot something of value when I checked out and they kept it safe until the next week when I came back to STL.
I used the Park-Sleep-Fly package and it met my needs perfectly. The parking was convenient to the hotel and the shuttle ran every 15 minutes exactly as promoted, both from the hotel and the airport. Shuttle drivers were helpful and friendly as was the desk staff. Retrieving my car was quick and efficient. Room was clean and comfortable. Excellent service!
Great deal for traveling and needing parking. We opt for the parking and they let us park our car for up to a week or 14 days for only spending one night. It's less stressful and cheaper or just as cheap as paying a parking lot. Come in the night before relax take the shuttle to the airport it's great! We will use this every time we go on vacation!
This pandemic has created a very difficult time especially for the hospitality industry. Employees lost wages, some lost their jobs completely. Now they have to wear masks all day and do extra work disinfecting everything. Yet in spite of having to work under these conditions everyone was courteous and professional. Even a maintenance man I saw, and the shuttle driver. No one appeared to be stressed or frustrated. All were focused on ensuring the guests' comfort and convenience. I stayed on an upper floor last week (late July 2020) and it was quiet. The decor is not "dated" as some reviewers have said; it reflects the time when the airport was a hub for Trans World Airlines. I came here to attend a nearby convention. I fell in love with St Louis and with this hotel. I will definitely return.
Traveling on Thanksgiving was not my idea of fun but thankfully, the staff at the St. Louis Airport Hilton made exciting and memorable for my family of 6.
I honestly assumed most people who were working on Thanksgiving were forced to do so and would usually be reflected in their demeanor. The staff here at the Hilton were not only friendly but super upbeat and engaging. Not just with me and my family, among each other they joked and were exceptionally pleasant. It was a nice warm welcome upon check in and I very much appreciated them. Lawanda checked us in. There was even a member of the staff that greeted my kids and offered candy (Asian guy, I didn’t get his name).
The hotel lobby and hallways are updated. I read a few reviews that stated otherwise but my guess is that maybe the decor just isn’t their taste. The room I stayed in (845) wasn’t super updated but definitely the most spacious I’ve had in a while. We had a king bed plus pull-out sofa. A dividing wall makes this a “1-bedroom” but I wouldn’t necessarily call it a separate bedroom since there isn’t a door separating the two rooms. Even still, it was perfect for my family. The beverages in the mini fridge were a nice touch along with the complimentary waters in our room.
This hotel is in the perfect location to the airport and the shuttle runs every 15 minutes to make getting to the airport easy.
This was a fantastic choice for me and my family right before our big trip out of state.
Stayed there for the International Convention of Jehovah's Witnesses in 2019. From the friendly lobby, comfortable rooms, to the sparkling pool, we had a wonderful stay. Despite the fact that it is located close to the airport, there was no noise issue. The staff was friendly, and helpful. The beds were comfy too. Additionally, we travel with a service dog, and we were not given any hassle at all. All around a very pleasant stay.
Hilton St. Louis Airport sent me an email to have me utilize their advance check-in system online. Only problem, they failed to give me the king sized room I had ordered and they never emailed me the digital key they promised and the card key they gave me did not access the parking lot even though I had paid for parking in advance. However, I will give the front desk credit for resolving the situation as quickly as possible in a courteous and efficient manner. Hilton's advance check-in model is great, but sometimes things go awry in the implementation.
I thought it was just fine. In fact, better than expected. Sure, the exterior is dated, as is the main lobby. But the rooms seemed updated and comfortable. I’d like to see better TVs in the rooms. Service was good and lobby staff attentive. Breakfast service started a bit rocky but ended on a high note, so I’m giving 4 stars.
It was not a bad hotel but being a hilton I had higher standards placed in my mind especially for the price and bonus charges they put on parking and a $50 insurance. The rooms seamed outdated with old phones and slightly rusty lamps. But aside from that the room was great, very comfortable and neat. Also it's very close to the airport which was convenient for us.
The Hilton has always been really nice. The people here provide wonderful hospitality and they're always so friendly. The vibe here is consistently easygoing everytime and they put together a very comfortable relaxing ambiance. I really enjoy tickling those ivories down in the lobby, too. And if it couldn't get any better, the prices are awesome and the rewards are excellent. They also make sure to keep the place spotless all the time. The Hilton by the Airport is phenomenal, oh and the room key on the app is pretty sweet. ⭐⭐⭐⭐⭐
The front desk gentleman that checked me in was good. I do however, feel the higher end the hotel the less personable and fun it becomes. So all though it is important to remain professional, laughing and have a good time with your guest shows them as well as others around that you enjoy your job.
I had a great stay. I loved my room. It was beautiful. Very clean too. The staff was amazing.
Soft beds and pillows. CLEAN! Friendly service. Shuttle was on time to take us to the airport, the driver was friendly. Plenty of lighting in the parking lot with plenty of spaces available
This hotel is older and is in need of some updating but otherwise it's a great hotel. It's close to the airport and I stay here specifically because they allow me to park my car while I am away
Very friendly and helpful staff.
Location convenient to Lite Rail and shuttle provided to airport by Hilton.
Hotel and rooms very clean and comfortable. Coffee available in lobby and room.
Great place to stay for a night or long term. The rooms are nice and clean but a bit on the small side. Parking needs some work. You have to almost park in the rear and walk around to get back into the building. Other than that you have the usual emitties most hotels have to offer.
Nothing to complain about except price and parking lot. Gate to leave was not reading ticket but staff was friendly and opened remotely. As for the price, due to Covid, some amenities where unavailable. Just feel price should be adjusted for that.