I would like to commend the staff of Hilton Miami Airport. My brother and I parked in your lot for long term parking while on vacation. We were not even hotel guests, but they still provided us superb customer service.
While on vacation we received bad news that my brother’s dog suffered a medical incident. Upon landing we were rushing to the vet hospital to spend some final moments with his dog.
Our friends called the hotel and explained that we were not hotel guests but had parked there and asked to coordinate an order of bacon for us to pick up. Although this was just a side of bacon, this amounted to our dog’s last meal and meant the world to us. It also allowed us to land and quickly get to the hospital without making another stop. The box was filled to the brim with bacon and breakfast meats and the staff provided free of charge. It made the last moments of our puppy’s life so happy.
I apologies but I don’t remember names and can’t call out specific staff. However, the call was made on Sunday (1/5) between 11am-12pm. Please ensure the restaurant host and manager get recognized.
Just thank you!! Thank you for your humanity and great service
April Plus Three
I read a lot of reviews before my trip and stay at this hotel and almost cancelled it.. But out of all the reviews you read on other hotels in Miami these wasn’t bad. My experience was nothing like what everyone experienced. They greeted me nicely when checking in wasn’t sitting there all night. My room was clean,GREAT VIEW,even though we so close to airport I didn’t hear any planes. Beds was comfortable and shower was nice and hot only thing that was wrong the bathroom door knob needs to be fixed. I’m not sure where all these people with these bad reviews stayed but my floor was quite and my room was nice!! Parking is expensive. The latest you come back to the hotel the further you have to park but at least you get a spot.. we will come again 15 minutes from airport and 20 min from beach and they have rentals cars on property. The outside was nice looking to..
Lovely Hotel! We finished up our fishing trip and this place was the cherry on top to complete an amazing Florida vacation. Check in went smoothly and we had a great room with an awesome view of the water and sunset. It was definitely well worth it!!
My Man and I stayed here for a week Baecation, it was super nice great experience. We loved the location and the views. We thought it was cool being close to the airport, even though we were close we barely heard the planes. The staff was friendly during our entire stay. Housekeeping was always around when needed. The amenities were nice, we enjoyed the fitness center, pool and pool saloon for drinks. Our room was clean but being who I am and that we're still in a pandemic I brought sanitary wipes and wiped everything down. Other than that we enjoyed our stay and will be staying there again our next visit back to Miami.
Excellent! You hope to never have a bad experience when staying at hotels, it should not be rare to have memorable ones. From the easy-to-use self parking well light parking to the checking out and every employee we passed took time and thanked us for our stay and genuinely seemed like they wanted us back. We will be!
Have enjoyed staying here for years. Hotel could use a renovation and upgrade. Had afternoon snack by the pool, unfortunately we had to go inside to get it ourselves as the bar staff was not very attentive. Hotel is clean and most interactions with the staff were pleasant.
The service here was EXCELLENT! My husband left a bag behind with our car keys in it and the bellhop actually drove it out to us at the airport! The rooms are typical small city rooms but the location is fantastic. They had a way to make you really feel welcome. You can't beat it for the price.
Been here twice and going on my 3rd next month. Beautiful hotel. It's very centric from just about anywhere and has beautiful views of the airport. Always clean and customer service is good. Rooms are nice and fridge is always stacked up in case you feel tempted to grab a bite.
Very accommodating and affordable. They let us check in early without charging us, and even let us get items from the hot breakfast versus the continental breakfast. Everyone was so nice and helpful!
Hotel looks good overall. Front staff Service is great. Noise level in the room all night didn't let us rest.
We were pleasantly surprised with what we received. The staff were amazingly nice and helpful. The hotel is great for the price you pay. We got to check-in early without being charged. I know, it sounds like everyone should expect that.. but I don’t except anything more than what it states in the contract. This facility went above and beyond for us. I would highly recommend it and hope everyone receives the great service that we did. Thank you for making our honeymoon unforgettable.
My 5 star streak of Hilton’s from across the world remains intact. This place is fantastic, it has very good amenities and the rooms are clean and beds are comfortable. If I could make one suggestion it is to have softer towels, but I am assuming that’s a luxury that makes 4 stars 4 and 5 stars 5, in any case, well done Hilton!
The room was beautiful and clean. The bed was so comfortable I felt like I was sleeping on a cloud. The staff and management is super accommodating especially Michael. He is definitely an asset to your company. This is my second stay at this hotel and we will come back here everytime we visit this Area. Thank you to the entire staff for working so hard and for going above and beyond!
Nice stay. Don't pay for Parking! You get ticket at the front gate but you'll learn the parking is free and the ticket is through another company you don't need to worry about.
This is a nice hotel. I have stayed here before and it's great. This time we choose to park here and catch the shuttle to the airport, leaving the car. Their fee is more reasonable than airport parking and the shuttle runs frequently. The parking lot is shady which is a bonus.
On our second day the concierge (different staff) once again set us on the best course by directing our sightseeing plans along a particular route that included a fantastic breakfast spot. They listened to our goals for the day and gave us the tools to effect an amazing walking/trolley tour of the city.
I just want to congratulate housekeeping that clean the room 559 . I check in 09/16/20 to 09/18/20. that room was spotless was extremely clean. The furniture in the room looks amazing . The lamps are gorgeous, if I could give a 10 stars I would.
We went a week ago, the kids and I liked that, the hotel is close to the airport! What we liked the most is how staff welcomed us. This gentleman was very polite, had a big smile and was happy to welcome us. This place is very clean, the AC air from the room was fresh and clean plus we had a beautiful view, the New Coral Cafe has good food. Again all staff are amazing. This is a real paradise!
This property is amazing! I was initially hesitant to stay at an airport hotel, but I was more than pleasantly surprised at the accommodations. The room and the view were amazing and the amenities were fantastic. We enjoyed breakfast on-site at the property and the entire staff was friendly and the food was delicious. Since this is still an airport hotel they conveniently have a hertz rental car location in the lobby and shuttles to the airport every 30 minutes. After an exhausting vacation in Miami this Hilton was the perfect way to wind down before catching our flight home. Whether it is for your late night arrival, early morning departure, or even the day rate for a layover it is definitely worth the stay.
I love this hotel, it’s close to the airport, the staff are extremely nice and helpful. I love the two bars the food and how it’s right next to the airport with free shuttle bus that takes you to and from. My daughter loves the pool and hot tub they even have little table game outside with great paths to walk with amazing views.
We made a brief overnight stay here on a Friday night before cruising. It's a beautiful hotel with a lovely pool on site. It has a restaurant, convenience store, and coffee shop on site. It is also near other shopping and restaurants and very conveniently located to the airport with a free shuttle service. The suite we stayed in had a lovely room and bathroom with a separate living room, television and balcony overlooking the pool. The hotel is reasonably priced and staff was warm and welcoming.
We had an absolutely great stay. I was nervous after booking because of the poor reviews and I’m so thankful I didn’t cancel. The male server at the pool bar ( I forgot his name) was excellent . He made the best drinks! The food and service overall was great. My two young kids had the best time in the pool and hot tub. The pool and outdoor area is big and had comfortable seating and pretty water views! Having Starbucks on site was a treat. The workout center was well equipped and had pelotons which I was pleasantly surprised because that’s my usual workout. Overall we really loved it there. My only suggestions would be the rooms could use some updates but were clean. I suggest bringing your own drinks ( water etc) so you don’t spend a fortune on them there.
Nice hotel, a bit outdated and room smelled a bit funny but all in all a nice place to stay.
With the help of your employees, we were able to achieve this goal. The following year, we'll be back. They greeted him with a slice of chocolate cake and the words "Happy Birthday" written on the plate when we casually mentioned it was his birthday. It was a dream come true to be our star. We had a great time staying here during our vacation. It comes with a glowing endorsement!
Everything about this hotel has been amazing on our stay. The food was so good we loved the bacon and all the food from the buffet and my entree was delicious. We loved the pool and it had nice shaded areas. Everything about this hotel was so beautiful and the lagoon was gorgeous. We had the best stay. We loved the employees shout out to Andrew, Melissa, and Marta! They made our stay outstanding
This hotel is the most magnificent place I’ve ever stayed at top of the line customer service, when I first arrived I was greeted by an awesome person named Carlos. This being my first time he was very patient with me, and very informative. Then I met this beautiful person who works in the breakfast seating area. Very attentive. Clean room, clean towels, clean floors, clean bed sheets, carpets clean and free of debris. I will always stay here while in Miami and I do travel a lot.and this guy makes great omelettes.
Pool said heated and when we asked the staff said it temps at 84, btw 84 degrees (f) is not even warm! If you get some cold water, warm, and hot then temp it you will see 83 is COLD!!!! No adults could enjoy the pool w/ the kids, they had to stay in the hot tub which by the way the kids ended up in because they even said the pool was cold!
French toast was hard to cut and bite!
The hotel was beautiful, clean and a great view of the air port!
Really great place, the property is beautiful and the proximity to airport and free shuttle service is really convenient. The staff was all very nice and helpful. Food prices were kind of outrageous but that is to be expected since they have you trapped on an island with no other options, but the food is good quality. Bottom line is it is a great option for just a night or two when you need to pass through the airport.
We booked a junior suite. Room was so big it was awesome. Great view also! Lots of amenities, outdoor pool, hot tub, Starbucks inside hotel, very large and roomy lobby. Room was outdated and a little beat up in the bathroom. Shower Rod was almost rusted through, end table by window was crusted up with dirt, windows foggy so while you had a great view you got a slightly fuzzy one also. I don’t think you should be requiring staff to wear masks. We’re beyond that ridiculousness and they need a break. Masks do nothing. Let them breath. Think we may have been charged twice for parking also. Paid at the front desk and had to pay again at the gate. Will follow up on that and contact the hotel when I can verify.
It was a great hotel with awesome amenities and friendly staff. I stay here for a couple of days, and I greatly enjoyed the facilities in your hotel. It was clean, comfortable, and safe. Besides, the staff entertained me properly and nicely from the very beginning up until the last. I honestly have fun with my vacation at your hotel. It was satisfying!
We’re coming back again and again. Loved the tennis court. Great attention. Super clean, nice soaps. Elevator was always quick. Enjoyed the jacuzzi and the walk paths!
The rooms and landscaping were great....pool area was beautiful but we did not feel comfortable with the level of partying going on. Sign says no coolers of glass bottles but they were everywhere...dude with a tether on his ankle watching his 3 year old peeing on the patio in front of everyone
Karen Michelle Schantini
Awesome experience. Beautiful, clean, Hotel. Friendly, knowledgeable staff. Convenient location, if of course, you need to be by the Miami International Airport. We enjoyed the pool and all of the outer surroundings.
Great amenities like a 24 hour gym and pool, comfortable rooms, courteous staff and great service. Highly recommended.
Staff are awesome. Always available and ready to help.... No matter what the time. Pricing was great too... And the view is pretty awesome of the water front, downtown skyline, and the MIA runway to watch these big planes come in and take off... Jet skis for rent in the back waterfront. All around pleasant stay. Thanks to housekeeping for accommodating our extra pillow request!🙌🙏 Will definitely be back.... Ivanna at the front desk was too good!🙌🙏 (Hope I got your name right -Rm #1234!)🤗👍
Loved this hotel. Rooms are spacious and clean. Close to many Miami attractions and airport. Pool side bar closes early but they have covered bar little pricey. This is full service hotel and pretty huge. My kids loved the outdoor pool and table tennis setting. Super friendly staff. One thing I did not like is about not providing parking for hotel guests. They charge you $21 per day. Other than that excellent hotel to stay.
What a great place! So clean and a very friendly staff. I loved sitting by the pool watching the planes take off from airport (across the water). A little pricey (21.00 a day for parking) but, glad to pay for a clean place to sleep and enjoy the Miami weather. We will be back!
Gorgeous hotel with beautiful patio, swimming pool, and hot tub. Although there’s not much to do in the area (the compound is located on its own peninsula), the hotel has a couple restaurants and bars inside + gym. There’s also a really nice path along the waterfront. Any comparable place would easily cost twice as much. Loved my stay.
Overall a great hotel, w excellent food and service. The only reason why it didn't get 5 stars is the maid failed several times w supplies. I had to call for missing items 3 times during a 4 nt stay. But all in all, they otherwise did great.
This hotel was incredibly the best place to visit! My family and I greatly enjoyed staying here. Besides, the foods and the drinks that they served were yummy and satisfying. Even the amenities looked elegant and nice. It was eventually the place we wanted to visit again and again. Honestly, this kind of hotel was worth it to have a staycation, for it was just affordable. Others must come!
Nice clean hotel. Breakfast was extra cost. Good view but it was raining so didn't get too appreciate it. Gated entry. Bit hard to find...address is Blue Lagoon but street signage says something else.
Comfortable, clean suite. Nice views- loved watching airplanes take off and land. A little nosey when its windy, but the screened in private corner balcony was awesome.
The hotel rooms are nice and clean. I was very comfortable. I did not eat at the hotel so I don't know the food. I wish there was a mini fridge. The pool is nice and the workout room is adequate. There is a lovely gazebo at the end of the property. There is a limited distance jogging trail, but it's broken up by sidewalk construction. It's super close to the airport, but it's a circuitous ride to get there. Give yourself about 15-20 minutes just to get to the airport.
I really enjoyed and appreciated this Hilton
The staff are professional, friendly, and always helpful.unlargemro.looked over the lagoon. It was large and comfortable. The bar was full of happy folks ready to go on cruises
The bartender was great. The gym had state of the art equipment, an outdoor jogging path around the grounds. The pool and surround was lovely. The price decent.
This was our Second hotel on our stay and we checked in at the perfect time cause 5 mins later the lobby was booked....Pool stays open until 11 so that was cool but it was just too cold and rainy for us to enjoy it....I gave this hotel 4 stars because even though our room had the stickers on the door that our room was cleaned....Our room was half cleaned....Using the rest room I could see pieces of nail clippings on the floor....and there was hair all over the floor in the bathroom and pieces of trash that had been missed....Long strands of hair on the bed that didn't belong to us....This is definitely a top booked hotel by the airport because of all the high traffic I saw in just those couple days....In walking distance of a few stores and restaurants so that helps and we will probably book here again in the near future
Trendy, modern, environmentally friendly hotel that opened in 2014. The room I had was nice, it had a huge ceiling to floor window and the beautiful view of Miami and the Hollywood sign.
Cleaning staff did a nice job every day. The valet, front desk and bar staff very nice and friendly as well. A very nice hotel to stay at while visiting Miami.
Calling this hotel for reservations was an ideal decision indeed. I am deeply impressed by how they handled the service correctly with no hassles at all. They strive to provide us the best service that exceeds our expectations as well. I am happy that I turned to this hotel. Such an amazing service! Kudos!
It was a great stay! I would come back to all the services that the hotel can offer. The breakfast is the best, the onsen spa is very relaxing, and the antidote bar was full of energy plus the view of city lights. They'll make sure that they will answer all your concerns and provide your needs. The ambiance is very relaxing and sophisticated. I highly recommend staying here!
Close to the Mall and many accommodations for the price. Also - pets are free, so that's a plus! Many choices for breakfast as well as well as many TV channels available on the room televisions.
A super nice hotel. I can't really complain about anything. It was nice and clean and above all Nivette was the receptionist that assisted us and she always tried to give us suggestions and advice which was very helpful and courteous.
Eric Augustus von Österreich
This Hilton is in a wonderful location, very near the airport. The staff is very friendly and helpful. The pool in the back is really nice. It was not crowded while I was there. They also have long term parking available. The bar area is nice as is the little convenience store that they have.
This place is surprisingly reasonable for a Hilton and located just minutes from Miami International. They also offer long term parking and a complimentary shuttle service to the airport. This makes travel extremely convenient. Definitely a pleasant, convenient and comfortable stay
This is a wonderful property. The restaurant and bar are great. Wonderful views and so convenient for flying in and out of Miami. Everyone at the hotel is wonderful. This is a good place to come and relax for a few days or to use as home while you explore Miami. Enjoy
This is a very nice hotel,
Stayed here for a religious convention last week.
Comfortable rooms, friendly staff. Nice pool, outdoor trail, entertaining local wildlife and convenient slightly upscale restaurant. The lobby is stocked with two convenience
stores that have everything you need. Extremely close to the airport but away from the hustle situated perfectly on the blue lagoon water inlet. I could live at this hotel :)
Great stay ! Definitely would recommend
Loved the landscaping. Staff was pleasant. Room was very nice. Was charged twice for parking. Handed in my room key when checking out and you need your room key to get free parking.
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