I am giving 5 stars purely because of the concierge, Janae, who helped us. We were given the wrong room due to booking through Priceline and she fixed it immediately no questions asked. She was attentive and put the guests first. I tipped $20 to the room which I hope goes to her. Double Tree is lucky to have her!
Great ppl. Great svc. Very clean and the staff is very accommodating. Stayed twice already and they never fail my expectations
I will always be impressed by DoubleTree. Every single employee I've ever met is kind, courteous, and eager to make your stay as perfect as it can be. The hotel itself is very nice, but still homey and comfortable. The artwork all around is neat and not "hotel art" in my opinion, which shows they took time and care in choosing the pieces. I also had trouble with my keys not opening my room door so they moved us to another room immediately and gave us free breakfast for our trouble. I'll try to stay at a DoubleTree any time I travel because of all this, and come on those cookies they give out for free are warm and delicious;I would come just for those!
This DoubleTree looks and feels grand! I'm a neat freak anyway so this met my expectations! With St. Louis having the mask ordinance, some people did not comply with signs posting mandatory face masks. The staff seemed to be relaxed about customer adherence, although the staff was masked up. We were pleased with the setup. We didn't spend much time on the premises. However, DoubleTree has won me over from our treatment in NE just one night before. As long as the brand stays COVID ready, I'm in!
This DoubleTree exceeded all of our expectations! Everyone was very nice, the rooms were clean, the beds were comfortable, and our kids loved the pool. The breakfast buffet was not open during our stay, but Young Ae more than took care of my family. She made us feel right at home in the restaurant. She was a great server and provided welcomed conversation with us and our kids. It was a short stay, but she was the star of it! Thank you Young Ae for making us feel so valued! We will absolutely be staying here any time we come through!
Clean and the service was great. I would give them 5 stars but I called to confirm they had shuttle service. They said yes, runs every half hour. What I didn’t know, they didn’t say and I guess I should have asked was, what time does the shuttle service start? We needed it at 5 AM. It didn’t start until 7 AM. We had to now scramble to make in time. We did, but I have never stayed at a hotel, that advertises shuttle services and only shuttles part of the day.
This place was awesome. I was really excited that they give you a loofah and even liquid body wash because I've never seen hotels do that. Also the room was really nice and the shower had the towels inside of it on a rack above which was extremely convenient. Pool and jacuzzi 😍 (they have towels in the pool room btw)
Complimentary breakfast too. I wish more hotels were like this one.
My family and I took a trip to Maryland Heights during phase 3 of the state opening up at 75 percent population-based. I was very concerned as COVID 19 has reached its peek, however safety first. The wonderful staff at this place made sure my family was safe, treated well, and made sure room service was superb. Not to mention the cookie omg is the best. Great experience
We had a school event - Mother/Son Senior Prom - here. It was tasteful and well done. The bartending staff was super nice, friendly, professional, and good at what they do... drinks! The wait staff was quick, friendly, and respectful. My only 3 issues are that it was hot for a dance, ESPECIALLY the restrooms. During the event either of the 2 ladies restrooms were completely closed for maintenance (1 at a time), leaving only 3 stalls for a party full of ladies, which was definitely inconvenient. And the wait staff was very quick to clear tables, too quick at times. They cleared drinks even if they weren't finished. So you'd go to dance and come back for a drink only to find your drink gone and you'd have to get a new one... again. But they definitely kept the place clean! Regardless, a very nice night, and thank you Doubletree! I loved the potatoes that were served with the chicken plate!
We did not stay in a room, just attended a 4 hour event on a Saturday night.
All Staff members whom I interacted at front desk, bar, breakfast area and housekeeping are all awesome. I am a diamond member now and was requested to provide feedback during my stay through text and were ready to assist. Breakfast staff was able to get my breakfast packed quickly as I was running late. Bar tenders do great job too.
Remarkable stay! Lots of fun guests. Spa-like experience for us all! Great amenities. Verbena soaps and shampoos happen to be my favorite. Pool is very relaxing!
All I can say is the ladies working the front desk were Awesome!!!
The beds were comfy
The continental breakfast was a continental breakfast..
My only problem with this hotel...
Y'all took the coffee away too early. I think it should stay out 24/7😊
Thank you for an awesome visit ❤️
I really enjoyed my stay. Bed was very comfortable. Great TV channels
I do quite a bit of traveling for work and the last thing you want to worry about is the hotel you're staying in. I'd give this place 10 stars if google allowed it. They have been very accommodating, even when I had to move my check in up to that week when originally it was planned 2 weeks later. The staff is wonderful and very kind. Best of all its clean! You feel comfortable here even with all the COVID-19 restrictions and procedures. If you're traveling to the ST Louis area for work or even just a get away, do yourself a favor and stay here. Everyone and everything has been exceptional. 10/10 and I will definitely return.
Standard rooms are ok and the price is fair. The rooms are clean but when getting off the elevator the floor smelled awful. Trash outside the doors and smelt like mold, very strong order. The suites are very nice and spacious. Not the cleanest hotel I've stayed at but definitely one that would due if last minute. Still a good choice but could really use some better cleaning practices.
Staff members have been nice. The room is nice. We found used soap and open containers of shampoo in the shower in the bathroom. Otherwise clean.
Employees are all wearing masks and there are signs on the entrance and throughout the lobby and on each floor asking guests to wear masks. However there is no enforcement and most guests are not wearing masks or practicing social distancing.
This was a nice centrally located hotel for us. I love getting a good quality hotel for a price that will not break the bank. You really can’t go wrong with a Hilton hotel.
Had some hiccups in the beginning but everything turned out great. Staff was very helpful and answered all questions and concerns we had.
Great place to stay. It was a bargain and quite nice, with a great staff and nice facilities. Room was very clean and extremely nice. Reception was very friendly and helpful. To-go breakfast because of COVID-19 but it was a good selection of pastries, fruit grain bars, juice, coffee, etc.
It started as a 10. The desk was great, the food was very good for our event and the event service was wonderful. I had no issue till I requested a late check out and was given a new key. I had to have that key reset several times before I checked out just so I could get in my room.
Great stuff, huge hotel. I would say that they definitely need a remodel though, when you get to the hotel everything seems to be new and updated downstairs but when you get to the room it's like it has not been touched since the early 2000's. The beds were okay, not very soft but not very uncomfortable. The breakfast was absolutely amazing, they had a really good yogurt granola combo, bagels, croissants, juice.