M Star Hotel Knoxville Airport

there was bed bugs cockroaches burn holes mold and just nasty maaan and dont forget there is people doing bad things outside mmmkay

We didn't stay at the hotel, but we used their parking service while we went away. For $5 a day we parked our car and they shuttle you to and from the airport. Sounds great, and for the departure everything did go pretty smoothly. We were given a slip of paper with a code and instructions on what to do when we returned.

When we landed, my husband called the hotel and told them we had arrived. Mind you they never asked for our code or any identifying features about us. We were simply told, "Wait by the taxi and shuttle pick up he'll be there soon." Twenty minutes go by, and we haven't seen our shuttle, so we call again. "He just dropped someone off here he'll be right over." We waited a total of fifty minutes before we called an Uber. It was a fairly cheap Uber ride, but it was extremely frustrating to wait as long as we did without getting the promised "on-demand" shuttle.

Very unhappy with our stay we wasn’t even in our rooms for 5 minutes electric went out and was out for over 5 hours. the shower didn’t work in our room. Went to ask for our money back they wouldn’t. Would recommend to anyone. There was cigarette burn holes in the mattress and the rooms just didn’t feel clean to me.

Stayed for maybe an hour. The place was nasty and had bugs. Just dropped the key card off and left. Maybe they can use the free money we gave them to help clean up a bit.

Price was good, but about 1230 am all the power on our side of the hotel went out for almost 20 min. Staff was nice though.. also burn holes in the bedding, and found a roach in the bathroom. If not for the staff I would have rated a 1 star.