I stayed at this hotel back to back Fridays after work. The 1st Friday I stayed about 6 hrs total. All I did was eat there and took a nap and was charged an incidental fee, but I let it slide. This Friday 10/25 I stayed about 6 hrs, all I did was nap and shower eat and again incidental fee tacked on but this time to the tune of $96, when the max fee should be $15. The room was spotless except for the towels of course that I used to shower. I tried to call to speak to a manager, I was transferred hung up on and now they are deliberately ignoring my calls. Screw the service, STAY AWAY..something shady is up here I wonder how many people they have done this to.
The manager did call me back about 3 days later. She explained that the computer system had somehow malfunctioned and they took the charges off.
I changed my review from a 1 star to a 3 star bc one of the employees did continue to deliberately hangup on me when I initially explained that I was overcharged. That is an inexcusable lack of customer service.
Very nice hotel, located close to the airport and cruise ports. The staff was nice and friendly. We'd definitely stay here again
Great place. Seems like a decent neighborhood. Staff is excellent. They reflected the hospitality industry very well. The rooms were very spacious and clean. Close to the airport but no plane noise at night. Very nice breakfast. Not complicated but hot and well prepared. The long term parking option package is great value. I would definitely stay here again.
I rate my stay here a solid 3. The hotel is nothing special, but the customer service was great, rooms were clean, and breakfast was provided daily for free. Its a great place to stay for individuals on a budget. The rooms come with a mini fridge and a large living area which is definitely a plus. The location is close to the airport and about 30 minutes away from downtown Miami. So if you are visiting with a vehicle location is fine. There were a few cons, but none that were deal breakers. Honestly customer service here was really great. Such a simple thing that carries a lot of weight.
This Hyatt was the best hotel we have stayed at in a long time. From the time we checked in to when left our stay could not have been better. Our breakfast was better than restaurant food with there sliced ham, real eggs and american potatoes.
Carlos the manager and his crew were the best. They even made sure we were picked up on time to get to our cruise. Thanks so much for our perfect stay!! We'll be back again.